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Shark® APEX® DuoClean® Powered Lift-Away Speed Upright Vacuum

Model #: AX912

Shark APEX® Speed combines DuoClean®, Powered Lift-Away®, and APEX® technologies, making this our ultimate compact cleaning experience.

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What's included
  • MultiFLEX Under-Appliance Wand
  • Anti-Allergen Dust Brush
  • Pet Multi-Tool
  • Duster Crevice
Shark® APEX® DuoClean® Powered Lift-Away Speed™ Upright Vacuum
Shark® APEX® DuoClean® Powered Lift-Away Speed™ Upright Vacuum
Shark® APEX® DuoClean® Powered Lift-Away Speed™ Upright Vacuum
Shark® APEX® DuoClean® Powered Lift-Away Speed™ Upright Vacuum
Shark® APEX® DuoClean® Powered Lift-Away Speed™ Upright Vacuum
Shark® APEX® DuoClean® Powered Lift-Away Speed™ Upright Vacuum
Shark® APEX® DuoClean® Powered Lift-Away Speed™ Upright Vacuum
Shark® APEX® DuoClean® Powered Lift-Away Speed™ Upright Vacuum
Shark® APEX® DuoClean® Powered Lift-Away Speed™ Upright Vacuum
Shark® APEX® DuoClean® Powered Lift-Away Speed™ Upright Vacuum

Details


Shark® APEX® Speed delivers Shark’s ultimate cleaning experience in a compact upright vacuum. Equipped with DuoClean® Technology, it grabs large particles, pulls in piles, and directly engages hard floors for a beautiful, polished look. Powered Lift-Away® Technology gives you the ability to clean under furniture and above floors with the push of a button. LED lights on the floor nozzle provide visibility in dark spaces, allowing for a thorough clean. Active-Glide Technology provides smooth maneuverability, while Advanced Anti-Allergen Complete Seal Technology® traps dust and allergens, emitting 10x fewer particles than HEPA standards require*.

  • Full-sized power in a compact form for easier maneuverability and Powered Lift-Away® operation.
  • DuoClean® Technology features a bristle brush to deep clean carpets and an additional soft brushroll to pull in larger particles and directly engage floors for a polished look.
  • Powered-Lift Away® Technology. The canister detaches to deep clean hard-to-reach areas while still delivering power to keep the dual brushrolls spinning.
  • Advanced Anti-Allergen Complete Seal Technology®. Emits 10x fewer particles than HEPA standards require*.
  • Noise Reduction Technology. Expertly tuned to reduce noise and soften pitch.
  • Active-Glide Technology provides smooth maneuverability on floors and carpets while maintaining powerful suction.


*Based on ASTM F1977 down to 0.3 microns
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Parts and Accessories

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FAQs


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

General Information

What is the Shark® APEX® DuoClean® Powered Lift-Away Speed?
More compact and lighter than the full-size option, the APEX® Speed is Shark's most advanced compact upright vacuum. With two brushrolls working together, DuoClean® Technology deep-cleans carpets and bare floors. Advanced Anti-Allergen Complete Seal Technology keeps dirt and allergens from escaping back into the air you breathe. The vacuum pod detaches easily for portable multi-floor cleaning, and Noise Reduction and Active-Glide technologies deliver a quieter, smoother vacuuming experience.
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What is Shark® Advanced Anti-Allergen Complete Seal Technology?
In an unsealed HEPA vacuum, dirt and allergens you vacuum up can escape back into the air that you breathe before they even reach the HEPA filter. With Advanced Anti-Allergen Complete Seal Technology incorporated into the HEPA filter, the APEX® Speed emits 10x fewer particles than HEPA standards require*.

*Based on ASTM F1977 of particles 0.3 microns and larger.
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How is the Shark® APEX® DuoClean® Powered Lift-Away Speed different from traditional vacuums?
The Shark APEX® DuoClean® Powered Lift-Away Speed is equipped with DuoClean® Technology: a dual-brushroll system featuring a bristle brush to deep-clean carpets, and a soft brushroll to pull in larger particles and directly engage floors for a polished look. It also features Noise Reduction Technology to reduce and soften the pitch, Active-Glide Technology for smooth maneuverability across floors and carpets, and a detachable canister with Powered Lift-Away®. This vacuum delivers strong suction and powerful cleaning on all surfaces and features enhanced swivel steering for ultimate maneuverability. Plus, it comes with our Advanced Anti-Allergen Complete Seal Technology®, so it emits 10x fewer particles than HEPA standards require*.

*Based on ASTM F1977 of particles 0.3 microns and larger.
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What is Powered Lift-Away®?
Powered Lift-Away® extends your reach so you can clean tough-to-access areas of your home at the push of a button. The pod detaches so the motorized floor nozzle can reach baseboards and corners and under tables, beds, and other furniture. Remove the nozzle or wand to clean ceilings, stairs, and other above-floor areas.
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Shark® vacuums have zero maintenance costs. What does that mean?
All Shark® vacuums come with high-quality, reusable, washable filters and lifetime belts that never need replacing. These are designed to last the life of the product, which means there are no hidden maintenance costs.

  • Lifetime filters: The APEX® Speed has a filter system that will last the life of your vacuum, with minimal maintenance and no replacement costs required. Your filters will discolor over time but will not lose their effectiveness.
  • Lifetime belts: The APEX® Speed's intelligent electronic system will shut off the motorized floor nozzle to avoid belt wear if the brushroll is blocked by a large object, such as a sock or carpet edge. Simply turn off the power, unplug the vacuum, remove the obstruction, and return to vacuuming — with no belt maintenance or replacement costs to worry about.
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How do I find the model number of my Shark® APEX® DuoClean® Powered Lift-Away Speed?
The model number is displayed on the product's rating label, which can be found on the back of the unit.
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What cleaning accessories are available to use with the Shark® APEX® DuoClean® Powered Lift-Away Speed?
The APEX® Speed offers a full assortment of accessories to help with your cleaning needs. Some accessories may be included with the vacuum you purchased. Please reference your Quick Start Guide or the inside panel of the box. All accessories listed below are compatible with your APEX® Speed and may be available for purchase on sharkaccessories.com.

  • Pet Multi-Tool: An upholstery tool for removing stubborn pet hair from curtains and other delicate fabrics combined with a removable stiff-bristle brush for cleaning stuck-on debris.
  • Anti-Allergen Dust Brush: Features nylon fiber bristles specially designed for removing fine dust and allergen particles from the most delicate surfaces.
  • MultiFLEX Under-Appliance Wand: A pivoting wand that extends to clean under appliances and on top of furniture.
  • Duster Crevice Tool: Two cleaning tools in one. The crevice tool gives you extended cleaning reach for small spaces, while the dusting brush cleans a multitude of surfaces.
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Where can I purchase additional accessories or replacement parts?
You can purchase replacement parts and other accessories on sharkaccessories.com or through Customer Care at 877-581-7375.
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Product Specifications

What is the total cord length?
The cord is 30 feet long.
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What is the weight of the vacuum?
The vacuum weighs approximately 14.8 lbs. without the cord.
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What are the dimensions of the vacuum?
The vacuum is 10.1 inches long, 12 inches wide, and 46.5 inches tall. The cleaning path width is 11 inches.
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What is the vacuum made of?
The Shark® APEX® DuoClean® Powered Lift-Away Speed is produced with a combination of durable plastics, like ABS and PP, along with some metal and rubber components.
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What color does the Shark® APEX® DuoClean® Powered Lift-Away Speed come in?
The Shark® APEX® DuoClean® Powered Lift-Away Speed comes in terracotta.
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Where is the product manufactured?
The Shark® APEX® DuoClean® Powered Lift-Away Speed is manufactured by our high-quality vacuum manufacturing partners in China.
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Filters

How often should I clean the filters?
Clean filters regularly for optimal performance. Between washings, tap filters clean over the trash to remove excess dust and other particles.

  • Pre-motor foam filter: Under normal usage, rinse and let air-dry completely (for at least 24 hours). We recommend washing every 3 months.
  • Pre-motor felt filter: Under normal usage, rinse and let air-dry completely (for at least 24 hours). We recommend washing every 3 months.
  • Pre-HEPA & HEPA filter: Under normal usage, rinse and air-dry once every 12 months or as needed.
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    How do I wash the pre-motor filters?
    Make sure the unit is unplugged. Remove the dust cup and pull the flat foam filter out from the motor housing. Then remove the felt filter using the small ribbon pull-tab. Rinse filters thoroughly in lukewarm water until the water runs clear. Squeeze out excess water and let air-dry completely for at least 24 hours before replacing. Do not place filters in the dishwasher or washing machine. To replace inside the vacuum once dry, put the felt filter in first, then add the foam filter.
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    How do I clean the post-motor, pre-HEPA, and HEPA filters?
    Make sure the unit is unplugged. Remove the filter cover from the front of the vacuum by pulling the latch from under the motor housing. Remove the HEPA filter cartridge, pull off the pre-HEPA filter and rinse them both under lukewarm water, dirty side down, until the water runs clear. Allow the filters to air-dry completely for 24 hours. Once the filters are dry, snap them back together and place them back into the vacuum, then replace the cover by lining up the tabs on one side and swinging the door securely closed until it clicks into place.
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    How do I know when my filters need to be cleaned?
    Filters may need to be cleaned if the vacuum is not picking up dirt, airflow is restricted, or if you notice lighter or no suction. To maintain optimal performance, tap filters clean periodically and wash them according to the regular cleaning schedule to maintain optimal performance.
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    Dust Cup

    What is the maximum capacity of the dust cup container?
    The dust cup holds 0.9 dry quarts to the max fill line. It has an easy, bottom-empty design for quick removal of debris.
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    How do I remove the dust cup?
    Pinch the "Dust Cup Release" latches on the rear top of the dust cup handle and lift the dust cup up and away from the vacuum body. Note: The dust cup should be emptied each time you vacuum and periodically during cleaning, when the dust cup appears full.
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    How do I empty the dust cup?
    Hold the dust cup over the trash and press the bottom door release button on the front of the unit. Tap gently to empty contents. To close, press the door shut until it clicks into place. If needed, turn the dust cup upside down over the trash and press the top door release button. Tap gently to remove contents or wipe clean with a soft cloth.
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    How often should I empty the dust cup?
    For optimal performance, empty the dust cup when debris reaches the max fill line.
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    Using the Product

    Will the headlights burn out?
    The LED headlights in the nozzle should not burn out.
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    Can I turn the headlights off?
    The powerful LED headlights are designed to illuminate debris in dark spaces to make cleaning even more efficient. Headlights will illuminate whenever the power is on and are designed to last the life of the vacuum.
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    How do I begin cleaning?
    The Shark® APEX® DuoClean® Powered Lift-Away Speed has three powerful settings for cleaning.

    • For bare floors, delicate area rugs, and when using accessories: Press the power button on the vacuum pod to turn on suction, then slide the surface selector to "Hard Floor." Tilt the handle back while you gently step on the floor nozzle. Note that the brushrolls will spin slowly in this mode.
    • For low pile carpets: Press the power button on the vacuum to turn on the suction. Slide the surface selector to "Carpet/Low Pile." While the power is on, tilt the handle back while you gently step on the floor nozzle. The brushrolls will begin spinning.
    • For thick carpets and area rugs: Press the power button on the vacuum to turn on the suction. Slide the surface selector to "Thick Carpet/Area Rug." While the power is on, tilt the handle back while you gently step on the floor nozzle. The brushrolls will begin spinning.
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    How do I turn the vacuum off?
    To turn the vacuum off, press the power button. The next time you turn the vacuum on, it will start in the mode in which you left it.
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    How do I remove the handle to clean above-floor areas?
    Press the handle release button on the back of the handle with one hand. Gently pull up with the other hand to remove the handle from wand. Add the desired accessory and begin cleaning.
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    How do I remove both the handle and the wand to clean above-floor areas?
    First, remove the cord from the cord clip, then press the wand release button located near the top of the pod behind the wand. Gently pull up on the handle to remove the wand from the floor nozzle. Add the desired accessory to the end of the wand and begin cleaning. To replace, return the end of the wand to its connection point on the back of the pod and press down until it clicks into place.
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    How do I detach the pod for portable cleaning?
    Lift-Away® cleaning mode allows you to vacuum anywhere. To convert from upright to Lift-Away® mode, quickly release the cord by turning the top cord wrap. Then press the "Lift-Away" and "Wand Release" buttons on the top of the pod. This will unlock the handle with wand and detach the pod from the floor nozzle. These buttons can be pushed at the same time to release both at once, or pushed separately if you want to release just the canister or just the cleaning wand. Next, pull the pod up by the handle while gently stepping on the floor nozzle. You are now ready to clean stairs, your car, and other hard-to-reach areas. You can attach the cord to the cord hook just below the handle to keep it out of your way while vacuuming.
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    Brushrolls

    How do I open the brushroll garage and remove the brushroll?
    Make sure the unit is unplugged. To open the brushroll garage, push up both sliders on the floor nozzle simultaneously and the lid will pop open. To remove any string, hair, or debris that may be wrapped around the brushroll, use scissors to cut along the groove. Close the brushroll garage lid completely before using vacuum. Press down on both sides of the lid until it clicks into place.
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    How do I remove and maintain the soft roller?
    The soft roller pull-tab is located on the right side of the nozzle and can only be accessed once the brushroll garage lid is off. If needed, wash the soft roller using only water and let air-dry completely for at least 24 hours. Do not put brushroll in the dishwasher or washing machine.
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    Product Care


    This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

    Filters

    How often should I clean the filters?
    Clean filters regularly for optimal performance. Between washings, tap filters clean over the trash to remove excess dust and other particles.

  • Pre-motor foam filter: Under normal usage, rinse and let air-dry completely (for at least 24 hours). We recommend washing every 3 months.
  • Pre-motor felt filter: Under normal usage, rinse and let air-dry completely (for at least 24 hours). We recommend washing every 3 months.
  • Pre-HEPA & HEPA filter: Under normal usage, rinse and air-dry once every 12 months or as needed.
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    How do I wash the pre-motor filters?
    Make sure the unit is unplugged. Remove the dust cup and pull the flat foam filter out from the motor housing. Then remove the felt filter using the small ribbon pull-tab. Rinse filters thoroughly in lukewarm water until the water runs clear. Squeeze out excess water and let air-dry completely for at least 24 hours before replacing. Do not place filters in the dishwasher or washing machine. To replace inside the vacuum once dry, put the felt filter in first, then add the foam filter.
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    How do I clean the post-motor, pre-HEPA, and HEPA filters?
    Make sure the unit is unplugged. Remove the filter cover from the front of the vacuum by pulling the latch from under the motor housing. Remove the HEPA filter cartridge, pull off the pre-HEPA filter and rinse them both under lukewarm water, dirty side down, until the water runs clear. Allow the filters to air-dry completely for 24 hours. Once the filters are dry, snap them back together and place them back into the vacuum, then replace the cover by lining up the tabs on one side and swinging the door securely closed until it clicks into place.
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    How do I know when my filters need to be cleaned?
    Filters may need to be cleaned if the vacuum is not picking up dirt, airflow is restricted, or if you notice lighter or no suction. To maintain optimal performance, tap filters clean periodically and wash them according to the regular cleaning schedule to maintain optimal performance.
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    Dust Cup

    How do I remove the dust cup?
    Pinch the "Dust Cup Release" latches on the rear top of the dust cup handle and lift the dust cup up and away from the vacuum body. Note: The dust cup should be emptied each time you vacuum and periodically during cleaning, when the dust cup appears full.
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    How do I empty the dust cup?
    Hold the dust cup over the trash and press the bottom door release button on the front of the unit. Tap gently to empty contents. To close, press the door shut until it clicks into place. If needed, turn the dust cup upside down over the trash and press the top door release button. Tap gently to remove contents or wipe clean with a soft cloth.
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    How often should I empty the dust cup?
    For optimal performance, empty the dust cup when debris reaches the max fill line.
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    Brushrolls

    How do I open the brushroll garage and remove the brushroll?
    Make sure the unit is unplugged. To open the brushroll garage, push up both sliders on the floor nozzle simultaneously and the lid will pop open. To remove any string, hair, or debris that may be wrapped around the brushroll, use scissors to cut along the groove. Close the brushroll garage lid completely before using vacuum. Press down on both sides of the lid until it clicks into place.
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    How do I remove and maintain the soft roller?
    The soft roller pull-tab is located on the right side of the nozzle and can only be accessed once the brushroll garage lid is off. If needed, wash the soft roller using only water and let air-dry completely for at least 24 hours. Do not put brushroll in the dishwasher or washing machine.
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    Troubleshooting


    This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

    General Information

    How do I check for blockages?
    1. Turn off and unplug the vacuum.
    2. Remove and empty the dust cup. Press the release button near the top of the dust cup to open the lid. Reach inside to ensure no dust or debris is blocking airflow through the debris screen in the center of the dust cup.
    3. Detach the hose from the back of the pod. Check the connection point and the end of the hose. Clear any blockages and reattach the hose, making sure you hear or feel a "click."
    4. Press the "Wand Release" button to detach the wand from the nozzle. Set the wand and handle aside.
    5. Press the "Lift-Away" button to remove the pod from the nozzle. Set the pod aside.
    6. Open the brushroll garage by pushing up both sliders on the floor nozzle simultaneously. The garage lid will pop open. Lift the brushroll garage door to remove.
    7. Remove the bristle brushroll by pulling the tab on the end. Use the orange hair-removal tool to clear any hair or debris lodged inside the nozzle or wrapped around the brushroll.
    8. Check for additional debris inside the nozzle. Clear debris.
    9. Remove the soft orange brushroll by pulling the tab on the right side of the nozzle. Clear any hair and debris from the brushroll and compartment.
    10. Reinsert the flat side of the soft roller into the right side of the nozzle. Rotate the roller so that the word "Pull" is facing out, then press down on the left side until it clicks into place.
    11. Reinsert the garage lid and press firmly on both sides until it clicks into place.
    12. Reattach the pod and wand to the nozzle, then reattach the hose to the pod.
    13. Plug in the unit. Place your foot on the nozzle and tilt the handle back to engage the brushroll. Turn on the vacuum.
    14. Blockages should be cleared and the vacuum should be running properly. If you are still having trouble, call Customer Care at 1-877-581-7375.
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    Using the Product

    What should I do if there is no suction or low suction?
    1. Turn off and unplug the vacuum.
    2. Remove and empty the dust cup. Press the release latch near the top of the dust cup to open the lid and check for blockages.
    3. Remove the foam and felt filters from the vacuum and set them aside.
    4. Plug in the unit and place your hand in the filter area to check for airflow. Air should be flowing when the vacuum is turned on. If air is not flowing, call Customer Care at 1-877-581-7375.
    5. Reassemble the filters and dust cup.
    6. Detach the hose from the back of the vacuum and check for blockages.
    7. Remove the wand from the unit and check for blockages.
    8. Press the Lift-Away® button and remove the pod from the nozzle. Check the area where the nozzle connects to the wand and remove any blockages.
    9. Open the brushroll garage by pushing up both sliders on the floor nozzle simultaneously. The garage lid will pop open. Remove any hair or debris.
    10. With the nozzle headlights facing you, reinsert the garage lid and press firmly on either side until it clicks into place.
    11. If suction has not been restored, call Customer Care at 1-877-581-7375.
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    How do I reset the motor thermostat?
    The vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Should this occur, perform the following steps to restart the motor thermostat:

    1. Turn off and unplug the vacuum.
    2. Remove and empty the dust cup. Press the release latch near the top of the dust cup to open the lid and check for blockages.
    3. Remove the foam and felt filters from the vacuum and set them aside.
    4. Plug in the unit and place your hand in the filter area to check for airflow. Air should be flowing when the vacuum is turned on. If air is not flowing, call Customer Care at 1-877-581-7375.
    5. Unplug the unit and allow it to cool for a minimum of 45 minutes.
    6. While the unit is cooling, check for blockages (see "How do I check for blockages?").
    7. After the unit has cooled, plug it back in and press the power button. If the vacuum does not restart properly, call Customer Care at 1-877-581-7375.
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    What should I do if the vacuum has no power or intermittent power?
    1. Detach the hose from the back of the unit and turn the vacuum on. If the vacuum does not turn on, it may be overheated. Reset the motor thermostat (see "How do I reset the motor thermostat?").
    2. Plug the hose back into the pod. Press it in until it clicks into place. Tilt the vacuum back to engage the brushroll and turn on the unit. Check to see if the brushroll is spinning. If the brushroll does not spin, see "What should I do if the brushroll stops spinning?"
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    What if my vacuum is making a loud or unusual noise?
    If the vacuum is making a strange noise, check for blockages (see "How do I check for blockages?") If all blockages have been cleared and you are still having trouble, call Customer Care at 1-877-581-7375.

    Note: Switching the vacuum to "Thick Carpet/Area Rug" mode will increase the speed of the brushroll and may create a louder noise.
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    The front wheels of the vacuum are squeaking.
    1. Unplug the vacuum.
    2. Use the "Lift-Away" button to remove the pod from the wand. Use the "Wand Release" latch to disconnect the wand from the nozzle.
    3. Turn the nozzle upside down and inspect the small front wheels on the bottom. Clear away any hair or debris.
    4. Manually turn the wheels. If the wheels turn freely, reassemble the vacuum.
    5. Plug the vacuum in and turn it on.
    6. Begin vacuuming. If the wheels are still squeaking, call Customer Care at 1-877-581-7375.


    Note: The front wheels may squeak if the vacuum is used in a side-to-side motion on hard floors. Ensure the vacuum is moving back and forth.
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    The headlights are flashing and the brushroll stopped spinning.
    Make sure both sides of the garage lid are firmly clicked into place. If the lights are still flashing, please call Customer Care at 1-877-581-7375.
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    The suction is too strong and is lifting delicate area rugs.
    Try switching your floor selection to hard floor mode. This will slow down the brushroll speed and help with debris pickup.
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    Brushrolls

    What should I do if the brushroll stops spinning?
    1. Turn off and unplug the vacuum.
    2. Remove and empty the dust cup. Press the release latch near the top of the dust cup to open the lid. Reach inside to ensure no dust or debris is blocking airflow through the metal screen in the center of the dust cup.
    3. Detach the hose from the back of the pod. Check the connection point and the end of the hose. Clear any blockages and reattach the hose, making sure you hear a "click."
    4. Press the "Wand Release" button to detach the wand from the nozzle. Set the wand and handle aside.
    5. Press the "Lift-Away" button to remove the pod from the nozzle. Set the pod aside.
    6. Open the brushroll garage by pushing up both sliders on the floor nozzle simultaneously. The garage lid will pop open.
    7. Use scissors to clear any hair or debris lodged inside the nozzle or wrapped around the bristle brushroll.
    8. Check for additional debris inside the nozzle. Clear debris.
    9. Remove the soft orange brushroll by pulling the tab on the right side of the nozzle. Clear any hair and debris from the brushroll and compartment.
    10. With the nozzle headlights facing you, reinsert the soft brushroll. Replace the right side of the brushroll first. Then, with the word "Pull" facing out, push down on the left side of the brushroll, ensuring you feel or hear a "click."
    11. Reinsert and check the garage lid is firmly in place on both sides by ensuring you feel or hear a "click." The headlights will flash once the vacuum is turned on if the garage lid is not replaced correctly.
    12. Reattach the pod and wand to the nozzle, then reattach the hose to the pod.
    13. Plug in the unit. Place your foot on the nozzle and tilt the handle back to engage the brushroll. Turn on the vacuum.
    14. Blockages should be cleared and the vacuum should be running properly. If you are still having trouble, call Customer Care at 1-877-581-7375.
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